Product Guarantee
At Nuvola Sofa, we are dedicated to ensuring that you are completely satisfied with your purchase. We work with a variety of trusted manufacturers to bring you high-quality sofas, each backed by their respective guarantees. Here’s how our product guarantee works:
How It Works
- Manufacturer-Specific Guarantees: Each of our products comes with a guarantee provided by the manufacturer. These guarantees vary by manufacturer and product, covering different aspects such as manufacturing defects, materials, and workmanship.
- Duration of Guarantee: The length of the guarantee period depends on the specific product and manufacturer. Most of our sofas are guaranteed for a minimum of one year, with some offering extended coverage for up to five years. Please check the product page for specific guarantee details.
- Defective Products: If you receive a defective product, we are here to help. Follow these steps to ensure a smooth resolution:
- Contact Us: Reach out to our customer support team within 30 days of receiving the product. Provide your order number, a detailed description of the defect, and any relevant photos.
- Assessment: Our team will assess the defect and determine if it is covered under the manufacturer’s guarantee.
- Resolution: Depending on the assessment, we will arrange for a repair, replacement, or refund, in accordance with the manufacturer’s guarantee policy.
General Guarantee Terms
- Coverage: Guarantees typically cover manufacturing defects, such as issues with materials, stitching, and frame construction. Normal wear and tear, misuse, or accidental damage are not covered.
- Claim Process: Claims must be made within the specified guarantee period. You may be required to provide proof of purchase and photos of the defect.
- Exclusions: Some manufacturers may have specific exclusions or conditions for their guarantees. Please review the guarantee details provided with your product.
Our Commitment
At Nuvola Sofa, your satisfaction is our priority. We are committed to providing you with quality products and reliable support. If you have any questions about a product guarantee or need assistance with a defective item, please do not hesitate to contact our customer support team.
Contact Us
For any questions or to initiate a guarantee claim, visit our Contact Us page or reach out to our customer support team directly. We are here to help and ensure you have a positive experience with Nuvola Sofa.
